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Frequently Asked Questions

Find answers to our most frequently asked questions below. Still need help? Contact us with any questions or queries. 

How do I open a trade account?

To open a trade account, click 'create a trade account' on the top right of this web page. You will be prompted to fill in your details to register. This option is currently only available to current stockists. If you have any issues setting up a trade account, contact our sales team on 0114 2814242. Alternatively, you can email us at sales@spear-and-jackson.com

How do I become a stockist?

To discuss becoming a stockist, click 'create a trade account' in the top right of this web page and fill in the enquiry form. A member of our team will then get in touch to guide you through setting up a new trade account.

I am a member of the public. Can I buy directly from yourselves?

Our products are available to buy from a wide range of high street stockists and many online retailers. The majority of our range is available on our Amazon store.

My product is faulty, but still under guarantee. How do I claim against this?

If you purchased the product less than 12 months ago and still have your receipt, the guarantee lies with the place of purchase. If you no longer have your receipt, or the 12 month period has lapsed, please email us at sales@spear-and-jackson.com with images of the faulty product and our customer service team will assist you.

Are spare parts available for my pressure sprayer?

Spare parts are available for our entire pressure sprayer range. Our repair kit can be purchased from Amazon. Alternatively, contact our customer service team on 0114 2814242.

My pressure sprayer has lost pressure, what should I do?

If your sprayer has lost pressure, check all parts for any obstructions which may interfere with it. Check each part of the sprayer wand and its connection to the bottle to ensure it is correctly assembled.
With time, the washers on your pressure sprayer can perish and may need replacing. Our pressure sprayer repair kit can be purchased from Amazon.

My cutting tools have gone rusty. What can I do?

If the blades of your secateurs, shears or loppers have gone rusty, they can be restored by soaking them in a mixture of vinegar and water overnight (a 50/50 mix).

Rub the rust in a circular motion using steel wool or a crumpled piece of tin foil. When the blades are clean, rinse the tools ensuring all residue has gone. Once dry, some lubricating spray, such as WD-40 will protect the blades.

My garden power tool is faulty. What can I do?

Garden power tools purchased from Argos are made under license for Spear & Jackson. If you experience any issues with your garden power tools, we would suggest you contact Argos directly in the first instance.

If you can't find an answer to your question here, we're happy to help. Get in touch with our customer service team.