S&J UK CUSTOMER SERVICES OFFICER
ATLAS SITE OFFICES / SHEFFIELD
COMPETITIVE BASIC & BENEFITS PACKAGE (DOE)
S&J UK are looking to recruit a Customer Services Officer to join the Customer Services Team in Sheffield. This is an exciting role offering the successful candidate great levels of variety, challenge and opportunity within the S&J UK business.
Reporting to the Customer Services Manager and based at the Sheffield site, the Customer Services Officer will primarily be responsible for providing an outstanding experience for all customers, giving the best possible service, advice or solution in a professional and timely manner. Working as part of a team the shared aim is to deliver first class customer service whilst understanding and working towards the Company’s business and financial objectives.
The Customer Services Officer will handle both front-line telephone and written contact with customers, consumers and sales personnel. This role will be responsible for providing advice and assistance when required in the most appropriate format to meet customer needs, demonstrating due care & attention, and maintaining a professional manner at all times. Other duties will include order editing, order entry, updating the required systems, processing follow ups to previous request and other administration duties.
The successful candidate will have experience working within a similar role, gained from within a fast-paced customer service environment. Candidates will have strong organisational skills, an excellent telephone manner, the ability to work to a high level of accuracy and efficiency and be confident taking full accountability for workload.
To be successful in this role you will be highly motivated, proactive, positive and hardworking, with the ability to work as part of a team or individually and under pressure, at all times dedicated to the provision of excellent customer service.
Applicants must be computer literate with experience using systems including Microsoft Office with SAP experience advantageous.
If you are interested or would like further information, please contact Gemma Wheatley (Group HR and Recruitment Advisor), sending your CV and covering letter to firstname.lastname@example.org.